COVID Frequently Asked Questions
YES. As an ancillary business involved in assisting multiple organisations who are considered essential by the State Government, we are fortunately able to continue our operations.
9.00 am – 5.00am : Monday to Friday. We are still operating normal office hours.
YES. We do. We have implemented our COVID Safe plan which includes more of our team working from home with only those essential to on-site operations and order fulfilment working on-site. On-site workers will be adhering to strict rules around social distancing, mask-wearing and regular cleaning.
YES. Orders through the online store are available as per normal. A COVID safe plan has been created and implemented in our warehouse, to enable online orders to continue. Please note delivery times through our transportation partners may be affected slightly due to limitations put on their processing facilities. Your tracking number will provide the most up to date tracking details available.
NO. With current stage 4 restrictions in place for our Victorian warehouse and office, pickup is no longer available for normal orders. Please select a delivery option when checking out. If your order is considered essential by the Victorian State Government, and for a critical service, please contact us directly.
NO. Order processing time in our warehouse have not been affected but the Victorian COVID-19 stage 4 restrictions. However, backorders might be slightly longer than normal. Please note delivery times through our transportation partners may also be slightly affected due to limitations put on their processing facilities.
YES, but ONLINE only. We are still delighted to show off all the latest in 3D technology. Please contact us to arrange a time for an online demonstration. We have a range of remote options that we access to facilitate this.
To speak to us directly you can reach us on +61 (03) 7018 2121, or drop us an email at
info@freedspace.com.au.
