Customer Support
We pride ourselves in providing the best level of support to find the right solution quickly with minimal disruption to your workflow.
Our customer support staff know our full product range inside and out.
No matter what your problem, our team are just a phone call away and ready to help you find the best solution.
Thinglab Customer Support
All products purchased from Thinglab come with free Thinglab Customer Support. Our support team use and know our products inside and out.
Thinglab Customer Support includes
- friendly email and phone support during our normal business hours
from 9:00 am until 5:00 pm
Monday to Friday (Excluding public holidays)
Thinglab Premium Support
Is your 3D equipment essential to your business workflow? On top of our regular support we have premium customisable options which include additional benefits to reduce downtime and improve productivity.
Thinglab Premium Support can include
- professional product installation
- preventative maintenance
- customised training tailored for your staff
- hot swap-able products, if your product is being repaired we can keep your business moving
- access to our support crew outside of regular business hours
- priority support.
